The aim was to build a fully automated ERP-based operational environment to support nationwide water billing and collection processes — covering both financial operations and human resources, with seamless integration to the core NTS Billing System.
This lack of digital infrastructure was a major obstacle to managing operations efficiently and scaling the project.
Key Achievement
The most transformative result was the full migration from manual paperwork to a fully automated digital environment.
With NTGGear’s built-in workflows and self-service capabilities, employees can now manage requests, track leave, access pay slips, and submit training needs — all online.
Finance and supply operations are now seamlessly integrated, and the connection with the NTS billing system ensures real-time coordination between customer billing, payments, and ERP records.
Business Impact
- 100% elimination of manual paperwork
- Full process automation across HR, finance, and inventory
- Reduced operational delays and improved service delivery
- Improved transparency and control over government project financials
- Empowered employees through self-service tools
- Real-time integration with the billing platform increased accuracy in collections