This project was executed in partnership with South Islamic Bank, acting on behalf of Iraq’s Water Directorate under the Ministry of Housing, Municipalities, and Public Works.

The aim was to build a fully automated ERP-based operational environment to support nationwide water billing and collection processes — covering both financial operations and human resources, with seamless integration to the core NTS Billing System.

Challenges Before NTGGear

Before the implementation of NTGGear, the entire process was 100% paper-based, with no digital system in place.
Manual workflows led to:

  • Slow processing of employee tasks
  • Errors in payroll and attendance
  • Limited financial visibility
  • Unstructured inventory tracking
  • Zero integration between HR, finance, and billing systems

This lack of digital infrastructure was a major obstacle to managing operations efficiently and scaling the project.

NTGGear Implementation Highlights

To overcome these challenges, NTGGear ERP was deployed with a full suite of modules to support HR, finance, supply chain, and system-wide automation.

 Human Capital Management (HCM)

  • Personnel & Employee Records
  • Payroll Management
  • Attendance & Leave Tracking
  • Employee Training Programs
  • Self-Service Portal for Employees
  • Automated Workflows and Approvals

Finance

  • General Ledger (GL)
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Fixed Assets Management (FA)
  • Cash Management (CM)

Supply Chain

  • Inventory Management and Stock Control

System Integration

  • Direct integration with the NTS Billing System for unified billing and payment management.

Key Achievement

The most transformative result was the full migration from manual paperwork to a fully automated digital environment.
With NTGGear’s built-in workflows and self-service capabilities, employees can now manage requests, track leave, access pay slips, and submit training needs — all online.

Finance and supply operations are now seamlessly integrated, and the connection with the NTS billing system ensures real-time coordination between customer billing, payments, and ERP records.

Business Impact

  • 100% elimination of manual paperwork
  • Full process automation across HR, finance, and inventory
  • Reduced operational delays and improved service delivery
  • Improved transparency and control over government project financials
  • Empowered employees through self-service tools
  • Real-time integration with the billing platform increased accuracy in collections

Project Details

  • Category: ERP
  • Client: JIB
  • Location: Baghdad, Iraq